Archana Jain is the Group Chief Technology Officer at Zurich Insurance Group.
Prior to this appointment, Archana was VP for Global Technology Solutions at Verizon Consumer Group, serving the consumers for wireless and residential broadband services. Archana led the planning and technology team. She was responsible for the IT strategy, demand intake, data platforms, techops, quality engineering, fieldops and the migration to public cloud. Archana is also leading the Culture transformation across the organization.
Prior to that, Archana was the CIO for Verizon Partner Solutions serving Verizon's wholesale and enterprise customers. She led a team across 4 continents in support of the technology enablement of Finance, Sales and Service operations and Managed Services. She also championed the culture transformation with adoption of Design Thinking, Agile practice and the use of Emergent technologies. Leading the Agile journey for over 6 years in large businesses, she understands the nuances of introducing and sustaining agile practices and behaviors. She played a key role in the business transformation of the Quote to Bill automation program and in migrating customers to that platform. Archana modernized the Enterprise billing platform and has performed multiple systems consolidations achieving efficiency and scale. She simplified and automated many aspects of the service management platform that supports multiple products such as network, security and applications. She also enabled self-service by making Alarms, inventory and change management capabilities to customers. She led the innovation with SDN/NFV to revolutionize managed services.
Archana holds a Bachelor of Technology from Indian Institute of Technology (Delhi, India) and earned her Masters in Information Management from Stevens Institute of Technology (NJ).